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Why is remote network services important?

Speed

Direct access to experienced automation specialists when support is needed.

Clarity

Perform root cause analysis using advanced industrial diagnostics and reporting.

The service can also be executed on recurring base to verify the network health.

Action

Reduce downtime through fast troubleshooting and operational recovery support or maintain network uptime by recurring remote consultancy.

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Modern industrial environments require fast and efficient technical support to minimize downtime and maintain operational continuity. Remote service offerings provide immediate access to experienced automation specialists without the delays associated with travel and scheduling.
By using secure remote connectivity, engineers can rapidly analyze industrial networks to identify faults, validate reports, and support recovery activities in real time. 

Ensure your network runs smooth by recurring remote network consultancy. 
Get frequent updates about the health of your network and increase network uptime.  

This service offers you to:
• Rapid remote consultancy to minimize network downtime
• Analyze live network traffic
• Network health update by reporting 
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What does the Remote Network Consultancy cover?

  1. Comprehensive data analysis by diagnostic tools and certified experts
  2. Network health report with findings and recommended corrective actions

 

Download Quick Guide

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What protocols do we support?

This service supports many of the known industrial networks based on your demand. This includes PROFINET, PROFIBUS, EtherNet/IP as well as CAN based and ethernet-apl networks.

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Service Overview

Ensure network reliability, minimize downtime, and know your network health, all without the added hassle of on-site support. Our experienced Support Engineers access industrial network diagnostic information remotely. Choose our Remote network consultancy for a proactive approach to maintenance. 

  • Remote Industrial Network Analysis – In-depth analysis of the diagnostic information captured using specialized tools or pre-installed permanent monitoring solutions.
  • Update Report – An update on your network health including necessary/recommended actions for improvement or to tackle potential issues.

Network-Specific Considerations

  • PROFIBUS – ComBricks for high-level diagnostics and connected segment electrical-level measurements and analysis. 
  • Industrial Ethernet (PROFINET, Ethernet/IP, etc.) – Atlas2 Plus for active diagnostics analysis or Atlas2 Plus + EtherTAP for active and passive diagnostics analysis.

 

Service Details

  • Duration – Standard service allows for up to 4 hours.
  • Scheduling – Conducted during standard working hours.
  • Travel Expenses – Not applicable, remote service offering.
  • Booking – Confirmed only after receipt of an official Purchase Order. Early booking recommended.