Service Description

Ensure network reliability, minimize downtime, and know your network health, all without the added hassle of on-site support. Our experienced Support Engineers access industrial network diagnostic information remotely. Choose our Remote network consultancy for a proactive approach to maintenance.

 

Service Overview:   

  • Remote Industrial Network Analysis – In-depth analysis of the diagnostic information captured using specialized tools or pre-installed permanent monitoring solutions.
  • Update Report – An update on your network health including necessary/recommended actions for improvement or to tackle potential issues.

Network-Specific Considerations:

  • PROFIBUS – ComBricks for high-level diagnostics and connected segment electrical-level measurements and analysis. 
  • Industrial Ethernet (PROFINET, Ethernet/IP, etc.) – Atlas2 Plus for active diagnostics analysis or Atlas2 Plus + EtherTAP for active and passive diagnostics analysis.

 

Service Details:

  • Duration – Standard service allows for up to 4 hours.
  • Scheduling – Conducted during standard working hours.
  • Travel Expenses – Not applicable, remote service offering.
  • Booking – Confirmed only after receipt of an official Purchase Order. Early booking recommended.



 

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