The Intesis gateway is no longer reachable after setting the IP address via Intesis MAPS

30 Jan 2023

This article explains what to do if you cannot establish a connection with the Intesis gateway via Ethernet after changing its IP address with Intesis MAPS.

APPLICABLE PRODUCTS 

Intesis 700 Series Air (HVAC gateways): IN770AIRXXSO000, IN770AIR00SO000, IN770AIR00MO000, IN771AIR00LO000, IN775FGLXXSO000, IN775FGL00SO000, IN775FGL00MO000, IN776MHIXXSO000, IN776MHI00SO000, IN776MHI00MO000, IN776MHI00LO000

MIU HVAC gateways (not from the 700 Series Air): INKNXLGE016O000, INKNXLGE064O000

MIU HVAC gateways (legacy): 

  • Fujitsu: INMBSFGL016O000, INKNXFGL016O000
  • Hitachi: INMBSHIT016O000, INKNXHIT016O000, INBACHIT016O000, INMBSHIT064O000, INKNXHIT064O000, INBACHIT064O000
  • Hisense: INMBSHIS016O000, INKNXHIS016O000, INBACHIS016O000, INMBSHIS064O000, INKNXHIS064O000, INBACHIS064O000
  • Midea: INBACMID004O000
  • Mitsubishi Electric: INMBSMIT050C000, INKNXMIT015C000, INMBSMIT100C000, INKNXMIT100C000
  • Panasonic: INMBSPAN016O000, INKNXPAN016O000, INBACPAN016O000, INMBSPAN064O000, INKNXPAN064O000, INBACPAN064O000, INMBSPAN128O000, INBACPAN128O000
  • Samsung:INMBSSAM004O000, INKNXSAM004O000, INBACSAM004O000, INMBSSAM008O000, INKNXSAM008O000, INBACSAM008O000, INMBSSAM016O000, INKNXSAM016O000, INBACSAM016O000, INMBSSAM064O000, INKNXSAM064O000, INBACSAM064O000

Protocol Converters configured with Intesis MAPS

Intesis 700 Series Network: IN7004851000000, IN7004852500000, IN7004856000000, IN7004851K20000, IN7004853K00000, IN701KNX1000000, IN701KNX2500000, IN701KNX6000000, IN701KNX1K20000, IN701KNX3K00000

Intesis 700 Series DALI: IN703DAL0640000, IN704DAL1280000

Intesis 700 Series Metering: IN702MEB0100000, IN702MEB0200000, IN702MEB0600000, IN702MEB1000000, IN702MEB2000000, IN712MEB0200000, IN712MEB0500000

Protocol Converters (not from the 700 Series): INBACPRT1K20000, INMBSRTR0320000, INBACRTR0320000, INMBSDAL0640500, INBACDAL0640500, INMBSOCP0010100, INMBSOCP0200100, INBACEIP1K20000, INBACLON1000000, INBACLON2500000, INBACLON6000000, INBACLON1K20000, INBACLON3K00000,

Protocol Converters (legacy): INMBSBAC1000000, INMBSBAC2500000, INMBSBAC6000000, INMBSBAC1K20000, INMBSBAC3K00000, INMBSKNX1000000, INMBSKNX2500000, INMBSKNX6000000, INMBSKNX1K20000, INMBSKNX3K00000, INBACMBM1000000, INBACMBM2500000, INBACMBM6000000, INBACMBM1K20000, INBACMBM3K00000, INKNXMBM1000000, INKNXMBM2500000, INKNXMBM6000000, INKNXMBM1K20000, INKNXMBM3K00000, INASCBAC6000000, INASCBAC3K00000, INBACKNX1000000, INBACKNX2500000, INBACKNX6000000, INBACKNX1K20000, INBACKNX3K00000, INKNXBAC1000000, INKNXBAC2500000, INKNXBAC6000000, INKNXBAC1K20000, INKNXBAC3K00000, INASCKNX6000000, INASCKNX3K00000, INMBSDAL0640200, INMBSDAL1280200, INBACDAL0640200, INBACDAL1280200, INKNXDAL0640200, INBACMEB0100000, INBACMEB0200000, INBACMEB0600000, INBACMEB1200000, INKNXMEB0100000, INKNXMEB0200000, INKNXMEB0600000, INKNXMEB1200000, INMBSMEB0100000, INMBSMEB0200000, INMBSMEB0600000, INMBSMEB1200000

ISSUE 

After sending the configuration to the gateway from Intesis MAPS, the gateway is no longer accessible via Ethernet.

ANSWER

  1. Check if you have entered a value in the Default Gateway option from the Configuration tab. If so, make sure that the value you typed is actually the IP address of a gateway with routing capabilities (e.g., a router). If it is not, leave the option blank.
  2. To establish a connection with the gateway again:
    1. If the gateway features a USB port, use it to connect the gateway to the computer.
    2. If the gateway does not feature a USB port, perform a factory reset (see ADDITIONAL INFO below).
  3. Send the configuration to the gateway again with the correct default gateway IP value or leaving that option blank.

NOTE: "Default gateway" is a networking concept not related to the Intesis gateway. It refers to the IP address of the device (usually a router) that serves as the access point for sending data from the local network to other networks, including the Internet. Therefore, this field only needs to be filled in if the Intesis gateway is connected outside the local network.

ADDITIONAL INFO 

How to Factory Reset the V6 Intesis Protocol Translator?

How To factory reset a Modbus RTU to Modbus TCP Router

How to perform a Factory reset on the IN***DAL064O500 gateway

To know more about how to use the Intesis MAPS configuration tool, check out our Intesis MAPS eLearning courses

© HMS Networks AB 2023