USB-to-CAN compact V1.x Blue Screen issue

28 Nov 2022

This Knowledgebase article describes how to fix the issue with USB-to-CAN compact and Blue Screen with Windows 10 operating system together.

 

APPLICABLE PRODUCTS 

USB-to-CAN compact V1.5

USB-to-CAN V2

 

ISSUE / QUESTION

USB-to-CAN compact VCI V4 crashes Windows10.

When trying to access the adapter, the computer sometimes displays a bluescreen and reboots.

 

POSSIBLE CAUSES / ANSWER 

The USB-to-CAN compact V1.5 (or older) is officially supported under Windows 98/2000/XP only.


The USB-to-CAN compact V1.5 (2005) can be updated to V1.6 with the boot manager V0.2.7.0, then Windows 7/8/10, Linux and VM are supported.


The sporadic bluescreens with USB-to-CAN compact on some Windows 10 machines are known, but unfortunately the problem cannot be solved, because the USB-to-CAN compact V1.6 is discontinued since 2014.

Under Windows 10 we can only recommend to use a USB-to-CAN V2.

 

ADDITIONAL INFO (Optional)

Bootmanager_v0.2.7.0_USB-to-CAN-compact-v1.6.zip

 

© HMS Networks AB 2022