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How to create a Log with Intesis MAPS

15 Nov 2022

This article shows you how to create a Log within Intesis MAPS that you can share with the support team, to provide an easier way to analyze your problem.

 

APPLICABLE PRODUCTS 

Protocol Converters configured with Intesis MAPS

Intesis 700 Series Network: IN7004851000000, IN7004852500000, IN7004856000000, IN7004851K20000, IN7004853K00000, IN701KNX1000000, IN701KNX2500000, IN701KNX6000000, IN701KNX1K20000, IN701KNX3K00000

Intesis 700 Series DALI: IN703DAL0640000, IN704DAL1280000

Intesis 700 Series Metering: IN702MEB0100000, IN702MEB0200000, IN702MEB0600000, IN702MEB1000000, IN702MEB2000000, IN712MEB0200000, IN712MEB0500000

Protocol Converters (not from the 700 Series): INBACPRT1K20000, INMBSRTR0320000, INBACRTR0320000, INMBSDAL0640500, INBACDAL0640500, INMBSOCP0010100, INMBSOCP0200100, INBACEIP1K20000, INBACLON1000000, INBACLON2500000, INBACLON6000000, INBACLON1K20000, INBACLON3K00000,

Protocol Converters (legacy): INMBSBAC1000000, INMBSBAC2500000, INMBSBAC6000000, INMBSBAC1K20000, INMBSBAC3K00000, INMBSKNX1000000, INMBSKNX2500000, INMBSKNX6000000, INMBSKNX1K20000, INMBSKNX3K00000, INBACMBM1000000, INBACMBM2500000, INBACMBM6000000, INBACMBM1K20000, INBACMBM3K00000, INKNXMBM1000000, INKNXMBM2500000, INKNXMBM6000000, INKNXMBM1K20000, INKNXMBM3K00000, INASCBAC6000000, INASCBAC3K00000, INBACKNX1000000, INBACKNX2500000, INBACKNX6000000, INBACKNX1K20000, INBACKNX3K00000, INKNXBAC1000000, INKNXBAC2500000, INKNXBAC6000000, INKNXBAC1K20000, INKNXBAC3K00000, INASCKNX6000000, INASCKNX3K00000, INMBSDAL0640200, INMBSDAL1280200, INBACDAL0640200, INBACDAL1280200, INKNXDAL0640200, INBACMEB0100000, INBACMEB0200000, INBACMEB0600000, INBACMEB1200000, INKNXMEB0100000, INKNXMEB0200000, INKNXMEB0600000, INKNXMEB1200000, INMBSMEB0100000, INMBSMEB0200000, INMBSMEB0600000, INMBSMEB1200000

Intesis 700 Series Air (HVAC gateways): IN770AIRXXSO000, IN770AIR00SO000, IN770AIR00MO000, IN771AIR00LO000, IN775FGLXXSO000, IN775FGL00SO000, IN775FGL00MO000, IN776MHIXXSO000, IN776MHI00SO000, IN776MHI00MO000, IN776MHI00LO000

MIU HVAC gateways (not from the 700 Series Air): INKNXLGE016O000, INKNXLGE064O000

MIU HVAC gateways (legacy): 

  • Fujitsu: INMBSFGL016O000, INKNXFGL016O000
  • Hitachi: INMBSHIT016O000, INKNXHIT016O000, INBACHIT016O000, INMBSHIT064O000, INKNXHIT064O000, INBACHIT064O000
  • Hisense: INMBSHIS016O000, INKNXHIS016O000, INBACHIS016O000, INMBSHIS064O000, INKNXHIS064O000, INBACHIS064O000
  • Midea: INBACMID004O000
  • Mitsubishi Electric: INMBSMIT050C000, INKNXMIT015C000, INMBSMIT100C000, INKNXMIT100C000
  • Panasonic: INMBSPAN016O000, INKNXPAN016O000, INBACPAN016O000, INMBSPAN064O000, INKNXPAN064O000, INBACPAN064O000, INMBSPAN128O000, INBACPAN128O000
  • Samsung:INMBSSAM004O000, INKNXSAM004O000, INBACSAM004O000, INMBSSAM008O000, INKNXSAM008O000, INBACSAM008O000, INMBSSAM016O000, INKNXSAM016O000, INBACSAM016O000, INMBSSAM064O000, INKNXSAM064O000, INBACSAM064O000

 

 

PRE-REQUISITES 

  • The newest Intesis MAPS version installed,
  • An Intesis gateway with the newest Firmware version that is configured via MAPS.

 

IN THIS ARTICLE 

 

1. Open your Intesis MAPS project and connect to the gateway. Then go to Diagnostic(1) and start the Logging by pressing the Log Button(2).

 

mceclip0.png

2. Select a File location and a File name(3) then press Save to start the Log.

mceclip1.png

3. Please let this run while reproducing the issue at least for 5 Minutes to get the proper amount of data. Then Stop the Log by pressing the Red Log Button (5).

mceclip2.png

4. After that a prompt appears where you are asked to run a Hardware Test. Please confirm this by pressing yes (6) to also include this in the log file.

mceclip3.png

5. after that, go to the file location you saved the log and upload the .zip file to the Ticket.

 

ADDITIONAL INFO

To know more about how to use the Intesis MAPS configuration tool, check out our Intesis MAPS eLearning courses

 

© HMS Networks AB 2022 - Reviewed: Q1/2023