In this article, we explain why the error message "The device is already assigned" appears when you try to add an AC Cloud Control gateway to your account and how to overcome the problem.
In this article, we explain why the error message "The device is already assigned" appears when you try to add an AC Cloud Control gateway to your account and how to overcome the problem.
AC Cloud Control gateways: INWFIDAI001I000, INWFIDAI001R100, INWFIFGL001I000, INWFIFGL001R100, INWFIMHI001I000, INWFIMHI001R100, INWFIPAN001R100, INWFITOS001R100, INWFIUNI001I000
Why am I getting the error "The device is already assigned"?
The message "The device is already assigned" appears when the gateway is already being used in another AC Cloud Control account. To add it to your account, the AC Cloud Control gateway must be deleted from the other account.
To unassign the device, please see the article; How can I release my Intesis device/gateway from an AC Cloud Control account that I do not have access to? – HMS Support Portal