"The device is already assigned" error in AC Cloud Control gateways

10 Nov 2022

In this article, we explain why the error message "The device is already assigned" appears when you try to add an AC Cloud Control gateway to your account and how to overcome the problem. 

 

APPLICABLE PRODUCTS 

AC Cloud Control gateways: INWFIDAI001I000, INWFIDAI001R100, INWFIFGL001I000, INWFIFGL001R100, INWFIMHI001I000, INWFIMHI001R100, INWFIPAN001R100, INWFITOS001R100, INWFIUNI001I000

QUESTION

Why am I getting the error "The device is already assigned"?

ANSWER 

The message "The device is already assigned" appears when the gateway is already being used in another AC Cloud Control account. To add it to your account, the AC Cloud Control gateway must be deleted from the other account. 

 

 

© HMS Networks AB 2025