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How To Connect My AC Cloud Device after a router/modem change?

27 Jul 2022

 

This article explains how to connect AC Cloud Control devices after a router/modem change.

 

BACKGROUND INFO

AC Cloud Control devices store the router/access point settings, which are needed to connect to the Wi-Fi network and to the Internet. When the user replaces the old router/access point with a new one, the new settings must be stored again to grant the connection of the device to the Wi-Fi network.

 

APPLICABLE PRODUCTS

 

All devices from the AC Cloud Control series, including the Universal IR products:

INWFIDAI001I100, INWFIDAI001R100, INWFIFGL001I100, INWFIFGL001R100, INWFILGE001R100, INWFIMHI001I100, INWFIMHI001R100, INWFIPAN001R100, INWFIPAN001I100, INWFITOS001R100, INWFIUNI001I000

LEGACY PRODUCTS: INWFIDAI001R000, INWFIDAI001I000, INWFIFGL001R000, INWFIFGL001I000, INWFIPAN001R000, INWFIPAN001I000, INWFIMHI001R000, INWFIMHI001I000, INWFILGE001R000, INWFITOS001R000

 

PRE-REQUISITES

You must soft-reset the device to erase the previous Wi-Fi settings. This procedure will also enable the device's configuration mode:

1. Press and hold the button for 10 seconds.
2. Release the button.

After that, the LED behavior will depend on the specific device and the status of the Bluetooth:

- Devices with an order code ending in 0xx do not have Bluetooth connection, so the LED will blink green for 10 seconds, and then it will turn solid green.

- Devices with an order code ending in 1xx do have Bluetooth connection, so the LED will behave according to the Bluetooth status:
- If the device's Bluetooth connection is enabled, the LED will blink green and blue.
- If the device's Bluetooth connection is disabled, the LED will blink green for 10 seconds, and then it will turn solid green.

 

INTRODUCE THE NEW WI-FI CONFIGURATION INTO THE DEVICE

To do so, follow the instructions of one of the following Quick Guides, depending on the specific AC Cloud Control device:

- Order code ending in R1xx (RC devices with Bluetooth connection): https://www.hms-networks.com/docs/default-source/products/intesis/quick-guides/quick-wireless-configuration-rc-bluetooth.pdf

- Order code ending in R0xx (RC devices without Bluetooth connection): https://www.hms-networks.com/docs/default-source/products/intesis/quick-guides/rc_quick_wireless_config.pdf

- Order code ending in I1xx (AC devices with Bluetooth connection): https://www.hms-networks.com/docs/default-source/products/intesis/quick-guides/quick-wireless-configuration-ac-bluetooth.pdf

- Order code ending in I0xx (AC devices without Bluetooth connection): https://www.hms-networks.com/docs/default-source/products/intesis/quick-guides/ac_quick_wireless_config.pdf

If everything goes well: The device will reconnect to the Internet and to the AC Cloud Control account, and no extra action will be required. 

If the device cannot establish a connection to the Internet: In that case, note that AC Cloud Control devices support the following Wi-Fi parameters:

  • 2.4 GHz band.
  • Maximum data rate: 11 Mbps.
  • Ports used by the gateway: 80, 443, 4000, from 4210 to 4259, and from 5210 to 5240.
  • The first generation of AC Cloud Control devices only supports the Wi-Fi standard IEEE 802.11 b. The serial number of the first generation of devices begins with 001D.
  • The second generation of AC Cloud Control gateways supports the Wi-Fi standard IEEE 802.11 b/g/n. The serial number of the second generation of gateways begins with CC3F.
  • Mesh network topology is not supported regardless of the generation.

 

ADDITIONAL INFO 

Quick Wireless Config

AC CLOUD Frequently Asked Questions

To know more about AC Cloud Control, check and enroll our AC Cloud Control eLearning

 

© HMS Networks AB 2022 - Reviewed: Q1/2023