Unable to print report from Profitrace - How to fix "getting the preview caused an error" message

This article describes how to fix issues when trying to print a report from Profitrace. Usually the error message that appears is "Getting the preview cause an error" in Profitrace, as shown below:

APPLICABLE PRODUCTS

• Profitrace
• Proficore Ultra

QUESTION

• How to fix "getting the preview caused an error" message in Profitrace?

ANSWER

• This error message usually happens due to graphic settings compatibility. The size of your screen may not be set to 100%, but rather to a higher value. To fix this issue, go to your screen settings and set the scaling to 100%.