Here is a list of potential questions you might ask yourself about the Talk2m free subscription :
| Question 1: |
How do I create a Talk2m account? |
| Response: | To create a Talk2m account, proceed as follows:
A video tutorial is also available on the Ewon elearning platform. |
| Question 2: |
What features are available in the Talk2m free plan? |
| Response: |
The features available in Talk2m free are as follows:
Find out more info about Talk2m
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| Question 3: |
How much does the Talk2m free plan cost? |
| Response: |
As the name suggests, the Talk2m free plan costs nothing. To benefit, however, you need to register at least one Ewon device every 12 months. Once this period has elapsed without a new device having been registered, your account is suspended. |
| Question 4: |
What are the limits of the Talk2m free plan? |
| Response: |
Talk2m free is our most basic plan. It lets you register an unlimited number of devices and users, but allows only one VPN connection at a time. It also sets traffic limits, i.e. max. 3GB VPN traffic/month and max. 5 million datapoints/month. Once this limit is exceeded, the account is capped until the end of the month. The main limitation of Talk2m free is that it is linked to the registration of at least one new Ewon device every 12 months in Ecatcher (*). When 12 months have passed since your last Ewon device was registered, your access to Talk2m free is suspended. You must then register a new Ewon device in Ecatcher or take out a Talk2m light or Talk2m pro subscription to unlock your account. Emails are sent from 3 months before the account suspension. Find out more about Talk2m plans Find out how to know the registration date of your last device |
| Question 5: |
What happens if I hit the limits of the Talk2m free plan features? |
| Response: |
It's not possible to exceed the limits imposed in the Talk2m free plan. This allows a VPN traffic usage of 3 GB per month and an upload of 5 million datapoints per month to the Talk2m datamailbox. Once these limits have been reached, the account is capped until the end of the current month. This means that the following actions are no longer possible:
An Email and Ecatcher banner notification is sent to all Talk2m account administrators when the account reaches 80% and 100% of the limit (VPN usage or datamailbox usage). To avoid any inconvenience, we recommend that you monitor your VPN traffic and data usage. You’ll find helpful information on how to do so in this FAQ. If you’re approaching this limit, or even reaching it regularly, it's probably a good idea to opt for Talk2m light or Talk2m pro. Not only will you have more leeway when it comes to data transfers, but you'll also benefit from a strong Service Level Agreement and key features such as more concurrent connections, advanced access control, fine-grained security, offline notifications and unlimited web portal (M2web), and Ecatcher mobile sessions. Find out more info about Talk2m light and Talk2m pro |
| Question 6: |
How can I increase my VPN traffic / data usage limits? |
| Response: |
If your business grows and your need for secure VPN increases, we recommend you upgrade from Talk2m free to Talk2m light or pro. With the Talk2m light plan, you benefit from 2 simultaneous connections, the ability to transfer more data, and a global Service Level Agreement (SLA). Alternatively, you can opt for Talk2m pro. This ultimate industrial connectivity plan not only offers even higher data transfer rates, lets you define user groups and device pools with advanced user rights management, and includes a hot of other features. Find out more info about Talk2m light and Talk2m pro
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| Question 7: |
How will I be notified if I'm approaching or exceeding the limits of my Talk2m free plan? |
| Response: |
An email is sent and a banner notification is displayed in Ecatcher to all Talk2m account administrators when the account reaches 80% and 100% of the limit (VPN usage or datamailbox usage). If you’re approaching this limit, or even reaching it regularly, it's probably a good idea to opt for Talk2m light or Talk2m pro. |
| Question 8: |
I’m planning to add multiple devices, will I be able to keep using the Talk2m free plan? |
| Response: |
To access Talk2m free, you need to register at least one Ewon device every 12 months. It's of course possible to register more than one device at a time, but this will not extend the validity of the Talk2m free plan: it remains valid for one year after the last device has been registered. If you manage multiple devices, the Talk2m light and Talk2m pro features should meet your needs better. With Talk2m light, you benefit from 2 simultaneous connections, the ability to transfer more data, and a global Service Level Agreement (SLA). And with Talk2m pro, you can also define user groups and device pools with advanced user rights management. |
| Question 9: |
What is the process to upgrade from Talk2m free to Talk2m light or Talk2m pro ? |
| Response: |
To take out a Talk2m light subscription, contact your distributor or HMS representative. If you'd like to take out a Talk2m pro subscription, go straight to Ecatcher. Download the latest version of Ecatcher and you'll be able to activate your 3-month free trial. During this period, your Talk2m pro plan will cost you nothing. You can only benefit from the 3-month free trial once. If you've already taken advantage of this benefit in the past, you'll go straight to the paid version. |
| Question 10: |
Where can I get more details about the Talk2m free plan? |
| Response: |
The Talk2m free plan allows you to register an unlimited number of devices and users. It also allows max. 3GB VPN traffic/month and max. 5 million datapoints upload/month. Talk2m free is limited to one VPN connection at a time and does not include a Service Level Agreement. To benefit from Talk2m free, you need to register at least one Ewon device every 12 months. For more information on Talk2m free and other Talk2m price plans, visit the dedicated page. If you’ve any questions, please contact your distributor or HMS representative. |