Login
logo
Compare

How to request the downgrade of my Talk2m pro Account to free

08 Feb 2024
What is the procedure if I want to stop my Talk2m pro subscription and be therefore downgraded to the Free+ subscription?


 

APPLICABLE PRODUCTS

Talk2m

IN THIS ARTICLE

To request the downgrade of your Talk2m pro account, please follow the steps below.

  1. Regularise your possible negative credit. If credit refills must be done, contact your local HMS representative.
  2. Fill out the downgrade request pdf form.
    Note that it should be the administrator of the account that need to fill out and sign the form.
     
  3. Create a new ticket in the HMS Support Portal.
  4. Select "Talk2m Account Changes" as Product group.
  5. Attach the pdf form to your ticket.

When downgrading an Talk2m pro account to Free+ there are some practical consequences, Read more.

If you are a distributor, you can have the administrator of the account fill out and sign the form in step 1, and then go through step 2-4 as described above.