Ecatcher JVM Error after installing version 7.0

11 Dec 2023
 
This KB explains what to do if you get the following Java Virtual Machine error when you open Ecatcher just after having installed Ecatcher 7.0
 

 

APPLICABLE PRODUCTS

Ecatcher

 

Solution

This error is actually due to older Ecatcher versions that were installed on your PC.

Indeed, to fix the problem you must delete the directory "c:\Program Files (x86)\eCatcher-Talk2M\jre\lib\ext" manually.

In the future Ecatcher setup versions, this directory will be deleted automatically.