This article provides tips to try in case you are unable to run the HMS IPConfig tool from HMS.
APPLICABLE PRODUCTS
HMS products.
ISSUE / QUESTION / SYMPTOM
HMS IPConfig does not run in your system.
After starting IPConfig, the splash screen appears and seems to freeze, and the main window of the program never opens.
Windows Event Log can show the following:
POSSIBLE CAUSES
The probable cause here is the following:
All Ethernet adapters that are not used for the HMS IPConfig tool must be deactivated during the runtime.
For example, if Ethernet adapters have been created by other programs in the operating system, e.g. CiscoVPN, OpenVPN, TeamViewerVPN or others, the HMS IPconfig tool might not work with these adapters. If these adapters are disabled via the Windows settings, then the IPconfig should normally run correctly.
In case you are still having that issue despite the Ethernet adapters being set up properly, then it is possible that this is being caused by an incompatibility with some PCAP drivers in the system. In such a case, we advise you to approach our Technical Support team directly via the [Support Portal], and our team will help you find a workaround.