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Firmware Update on IXXAT FRC Device or IXXAT CANnector

08 May 2023

How to download and install a new Firmware for IXXAT FRC Devices and IXXAT CANnector

 

APPLICABLE PRODUCTS

IXXAT FRC-EP 170, IXXAT FRC-EP 190 and IXXAT CANnector

 

PRE-REQUISITES

You need the tool IXXAT IxAdmin installed on your computer. If not already installed, it can be downloaded from the IXXAT support website .
Select Advanced Configuration Tool and then the Support and Download. In section "Software" you can find the IxAdmin setup.

Then you need Access to the Device by Ethernet or USB cable.

 

IN THIS ARTICLE

In some situations when the device is not working as expected or a new Firmware release is available, you might want to update this Firmware.

To Update the Firmware of the IXXAT device you first have to download the actual Firmware version from the IXXAT Homepage. Then it can be installed.

Please be aware that all installed configurations will be deleted and the device will be reset to factory defaults.
But installed licenses will not be deleted.

 

Download Firmware file

The actual Firmware file for the device can be downloaded from the IXXAT support website.
Select Automotive and then the Device Type. In section "secured downloads" you can find the latest Firmware.

If you need any older version of the Firmware, please contact IXXAT support directly.

 

Install new Firmware

Start IxAdmin tool and connect to the IXXAT device.
Then Select Device - Flash Firmware, select the Firmware file (a .tgz file) and start the Flashing.

Flash1.jpg
 
This will need some time, about 30 to 60 seconds.
After Flashing is finished successfully, IxAdmin will reconnect to the Device and will show the startup screen. Here you will see the version of the actual installed Firmware version
 
Flash2.jpg

 

Flashing is finished now.

 

Flashing Failed - What to do

If IxAdmin aborts the Firmware update with an error, it will show an error message.
Additionally you will see some error messages in the Logfile at the bottom of the IxAdmin tool.

Do the hints in the error log help you to solve the problem? Maybe connection error or something similar.

If this is not the case, it mostly makes sense to try a second time the same update.

 

If this try also does not work and the hints given in the error message do not help you to solve the problem, please contact IXXAT support and copy the error log messages into the request.