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For existing customers

Place an order

Before placing your order, make sure you read our Terms and conditions.

Registered HMS customers can place orders by sending a PDF file to [email protected].
Customers in the following regions should use the respective email addresses:

    Please include the following in the PDF order:

    1. HMS Networks item number and quantity
      The item number is listed on each product page. It is a combination of letters and/or numbers and sometimes special characters. If you want to reorder a product you have ordered previously, you can find the order code on the back of your product and on the box.

    2. Description of products or services ordered

    3. Specific invoicing details
      Such as project number, product reference, or equivalent.
    After you have placed your order
    • Your order will be confirmed between 24 and 48 hours after order submission. Orders of stocked items in lower volumes will be confirmed immediately while non-stocked items in higher quantities may require confirmation from the production planner.
    • Payment is either done through advance payment or invoicing. First-time customers must pay in advance, but can for following purchases choose invoicing instead. More information is always attached to your order confirmation.
    • Information about delivery time will be provided in your order confirmation.                                                            
    vishnu-mohanan-vE6WEdZA6Vg-unsplash
    Payment

    How to pay

    Payment is either done through advance payment or invoicing. You can then choose to pay through bank transfer or with credit card. Here you can find all the bank information you need. The information is always attached to your invoice as well.

    HMS Industrial Networks AB
    Org no: 556529-9251
    VAT no: SE 5565 2992 5101
    EORI no: SE5565299251
    REX no: SEREX5565299251

    Bankers: SEB AG, Frankfurt AM Main, Germany
    Bank account: 69100004
    BIC/SWIFT: ESSEDEFF
    IBAN no: DE10 5122 0200 0069 1000 04

    Bankers: SEB London, U.K.
    Bank account: 61532009
    Sort code: 40 48 65
    BIC/SWIFT: ESSEGB2L
    IBAN no: GB96 ESSE 4048 6561 5320 09
    Bankers: SEB Stockholm, Sweden
    Bank account: 5154-1000-129
    Bank giro: 5012-5103
    BIC/SWIFT: ESSESESS
    IBAN no: SE86 5000 0000 0515 4100 0129

    Bankers: SEB, Stockholm, Sweden
    Bank account: 5936 8244 286
    BIC/SWIFT: ESSESESS
    IBAN no: SE12 5000 0000 0593 6824 4286
    Bankers: SEB New York, USA
    Bank account: 0000 4029
    BIC/SWIFT: ESSEUS33
    Bankers: SEB Stockholm, Sweden
    Bank account: 5696 8224 429
    BIC/SWIFT: ESSESESS
    IBAN no: SE43 5000 0000 0569 6822 4429
    Bankers: SEB, Stockholm, Sweden
    Bank account: 56968245914
    BIC/SWIFT: ESSESESS
    IBAN no: SE0850000000056968245914
    Pay with credit card.

    Useful links

    circuit_boards

    Life span of a product

    To manage the products in a structured way during their lifetime, HMS has established a product lifecycle policy over a series of phases.

    Product lifecycle
    HMS-product-warranty-and-return-policy

    Product warranty and return policy

    HMS will free of charge resolve defects in the product delivered which are due to defects in material, design or manufacture.

    Warranty
    HMS-terms-and-conditions

    Terms and conditions

    HMS general terms and conditions (GTC) are applicable unless anything else is agreed upon in writing by both parties.

    Terms and conditions
    HMS-return-a-product

    Return a product

    HMS provides Credit Returns for extra or unneeded product. HMS also offers repair/replacement of defective products through our RMA portal.

    Product returns
    Buy-a-full-hms-solution

    Buy a full solution

    Consult with the HMS sales team to identify the correct solution for your application.

    Request a quote
    Find-HMS-distributor-or-partner

    Find distributor or partner

    HMS Distributors are located in over 50 countries worldwide. They are carefully selected partners who provide distribution, local language sales and first-line technical support for our products and solutions.

    Distributor finder
    Frequently asked questions

    Buying and ordering questions

    Lead times vary based on the product and quantity ordered. Contact HMS or your certified HMS distributor for current lead times. 

    Orders received before 10 am CET can upon request and given that it is a stock item be shipped the same day.

    CIP, Incoterms 2020:

    With this freight term, HMS Networks delivers goods to your chosen delivery address through our freight forwarding agreements. The goods is also insured through HMS Networks to the point of delivery/unloading.

    HMS Networks charges for the service based on weight and on how urgently the goods shall be delivered. Charges are being added to the invoice and the following options are offered to our customers:

    Express service: 1-3 business days (Worldwide)

    Economy service: 3-6 business days (EU/EES only)

    Economy service: 1-3 business days (Sweden only)              

    For further information or special conditions, please get in touch with your HMS Networks business partner.

    Orders will be confirmed between 24 and 48 hours of order submission. Orders of stocked items in lower volumes will be confirmed immediately while non-stocked items in higher quantities may require confirmation from the production planner. Please see “What are the lead times?” for more information.
    Fill out a product return form to begin the warranty process.
    Contact your local HMS sales representative or sales office to determine if your already set up as a HMS customer. 

    Contact your local HMS sales representative or sales office to discuss your needs. 

    If you have received an invoice from HMS the payment information is located at the bottom of the invoice. If you have additional questions please contact the accounting department at your local HMS sales office. 

    Pay with credit card.
    Payment terms and due dates are indicated on all HMS invoices. HMS will issue payment reminders once an invoice is past due and your account may be blocked for new shipments or orders for lack of payment.  
    Return a product.