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How to buy

Order directly from HMS

We guide you through every step of the ordering process, whether you're a new or an existing customer.

Order-directly-from-HMS

For existing customers

Place an order

Registered HMS customers can place orders by sending a PDF file to [email protected].
Customers in the following regions should use the respective email addresses:

Please include the following in the PDF order:

  1. HMS Networks item number and quantity
    The item number is listed on each product page. It is a combination of letters and/or numbers and sometimes special characters. If you want to reorder a product you have ordered previously, you can find the order code on the back of your product and on the box.

  2. Description of products or services ordered

  3. Specific invoicing details
    Such as project number, product reference, or equivalent.

Before placing your order, make sure you read our  Terms and conditions. 
Please note that our Terms and conditions may vary depending on country (Spain, Germany, Italy, France and Austria).  

After you have placed your order
  • Your order will be confirmed between 24 and 48 hours after order submission. Orders of stocked items in lower volumes will be confirmed immediately while non-stocked items in higher quantities may require confirmation from the production planner.
  • Payment is either done through advance payment or invoicing. First-time customers must pay in advance, but can for following purchases choose invoicing instead. More information is always attached to your order confirmation.
  • Information about delivery time will be provided in your order confirmation.                                                            
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Payment

How to pay

Payment is either done through advance payment or invoicing. You can then choose to pay through bank transfer or with credit card. Here you can find all the bank information you need. The information is always attached to your invoice as well.
Org no: 556529-9251
VAT no: SE 5565 2992 5101
EORI no: SE5565299251
REX no: SEREX5565299251
Bankers: SEB AG, Frankfurt AM Main, Germany
Bank account: 69100004
BIC/SWIFT: ESSEDEFF
IBAN no: DE10 5122 0200 0069 1000 04

Bankers: SEB London, U.K.
Bank account: 61532009
Sort code: 40 48 65
BIC/SWIFT: ESSEGB2L
IBAN no: GB96 ESSE 4048 6561 5320 09
Bankers: SEB Stockholm, Sweden
Bank account: 5154-1000-129
Bank giro: 5012-5103
BIC/SWIFT: ESSESESS
IBAN no: SE86 5000 0000 0515 4100 0129

Bankers: SEB, Stockholm, Sweden
Bank account: 5936 8244 286
BIC/SWIFT: ESSESESS
IBAN no: SE12 5000 0000 0593 6824 4286
Bankers: SEB New York, USA
Bank account: 0000 4029
BIC/SWIFT: ESSEUS33
Bankers: SEB Stockholm, Sweden
Bank account: 5696 8224 429
BIC/SWIFT: ESSESESS
IBAN no: SE43 5000 0000 0569 6822 4429
Bankers: SEB, Stockholm, Sweden
Bank account: 56968245914
BIC/SWIFT: ESSESESS
IBAN no: SE0850000000056968245914

Useful links

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Life span of a product

To manage the products in a structured way during their lifetime, HMS has established a product lifecycle policy over a series of phases.

Product lifecycle
HMS-product-warranty-and-return-policy

Product warranty and return policy

HMS will free of charge resolve defects in the product delivered which are due to defects in material, design or manufacture.

Warranty
HMS-terms-and-conditions

Terms and conditions

HMS general terms and conditions (GTC) are applicable unless anything else is agreed upon in writing by both parties.

Terms and conditions
HMS-return-a-product

Return a product

HMS provides Credit Returns for extra or unneeded product. HMS also offers repair/replacement of defective products through our RMA portal.

Product returns
Buy-a-full-hms-solution

Buy a full solution

Consult with the HMS sales team to identify the correct solution for your application.

Request a quote
Find-HMS-distributor-or-partner

Find distributor or partner

HMS Distributors are located in over 50 countries worldwide. They are carefully selected partners who provide distribution, local language sales and first-line technical support for our products and solutions.

Distributor finder
Frequently asked questions

Buying and ordering questions

Lead times vary based on the product and quantity ordered. Contact HMS or your certified HMS distributor for current lead times. 

Orders received before 10 am CET can upon request and given that it is a stock item be shipped the same day.

CIP, Incoterms 2020:

With this freight term, HMS Networks delivers goods to your chosen delivery address through our freight forwarding agreements. The goods is also insured through HMS Networks to the point of delivery/unloading.

HMS Networks charges for the service based on weight and on how urgently the goods shall be delivered. Charges are being added to the invoice and the following options are offered to our customers:

Express service: 1-3 business days (Worldwide)

Economy service: 3-6 business days (EU/EES only)

Economy service: 1-3 business days (Sweden only)              

For further information or special conditions, please get in touch with your HMS Networks business partner.

Orders will be confirmed between 24 and 48 hours of order submission. Orders of stocked items in lower volumes will be confirmed immediately while non-stocked items in higher quantities may require confirmation from the production planner. Please see “What are the lead times?” for more information.
Fill out a product return form to begin the warranty process.
Contact your local HMS sales representative or sales office to determine if your already set up as a HMS customer. 

Contact your local HMS sales representative or sales office to discuss your needs. 

If you have received an invoice from HMS the payment information is located at the bottom of the invoice. If you have additional questions please contact the accounting department at your local HMS sales office. 

Pay with credit card.
Payment terms and due dates are indicated on all HMS invoices. HMS will issue payment reminders once an invoice is past due and your account may be blocked for new shipments or orders for lack of payment.  
Return a product.