The Challenge
Pumps are critical equipment in factories, plants, and infrastructure, transferring liquids, powders, and solids. Downtime is costly, and recovery must be rapid.
Heishin faced several key challenges:
- Limited visibility into pump conditions at customer sites
- Reliance on customer reports for maintenance, often too late to prevent stoppages
- Labor shortages slowing inspections and recovery
- Ensuring secure remote access while protecting customer network security
The company needed a solution enabling continuous monitoring, early anomaly detection, predictive maintenance, and secure remote access.
The Solution
Heishin developed C2-Connect®, an IoT service for remote monitoring of Mohno Pumps, with Ewon Flexy as the central IoT gateway, enabling secure and reliable data communication.
Continuous monitoring: Ewon Flexy collects real-time data from PLCs, controllers, and inverters and securely transmits it to Talk2m.
- Rapid alerts: Automatic email or voice call notification in case of anomalies.
- Predictive maintenance: Trend analysis, batch logging, and remote adjustments reduce onsite inspections and prevent unplanned downtime.
- Ease of deployment: Ewon Flexy supports multiple PLC protocols, enabling fast configuration and smooth field integration.
- Robust security: Built-in VPN and ISO 27001 certification provide safe remote access via HMS’s Talk2m cloud service.
With Ewon Flexy at the core, Heishin can proactively manage pump performance, enhance customer experience, and leverage operational data to optimize future product development.
“HMS gave us confidence as a long-established industrial networking specialist. Above all, high compatibility with the wide variety of PLCs we use was the decisive factor.”
Mr. Takehiko Ichikawa, Senior Chief, IoT/AI Business Promotion
The Result
Since adopting Ewon Flexy, Heishin has already achieved measurable results:
Saved 120+ man-hours per year for pilot customers
Enabled
24/7 anomaly detectionReduced emergency interventions with
predictive maintenanceImproved pump reliability and product qualityGenerated data-driven insights for next-generation pump development
Heishin now offers highly reliable, continuously monitored pumps while transforming its after-sales service into a proactive, data-driven solution.
More about Heishin
Founded in 1968, Heishin is a Japanese industrial pump manufacturer and the pioneer of Mohno Pump technology. The company serves customers across food, automotive, chemical, and other process industries.
Recognized for its strong engineering expertise and innovation, the company combines advanced pumping solutions with digital initiatives to enhance reliability, performance, and customer support worldwide.
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