White papers
Stay up to date on the latest topics and gain industry insights from HMS' experts through our white papers, providing valuable knowledge and analysis.
With millions of bags handled daily, smooth operations are critical for an airport's luggage handling system. See how HMS Networks audited the network and delivered a solution to enhance performance.
One of Europe's major international airport handles over 70 million suitcases each year. Despite advanced automation, around 6 out of every 1,000 items were still lost or delayed — each costing airlines an average of €500, not to mention the impact on passenger satisfaction.
The root causes often lie within complex luggage handling systems, where communication errors, misconfigurations, and network faults can quickly escalate into lost baggage incidents.
In this case, the airport operator was facing recurring system malfunctions that disrupted baggage flow efficiency. The company turned to HMS Networks to identify and resolve the underlying network issues.
HMS Networks' service experts conducted a 10-night on-site network audit to assess and verify all communication segments within the luggage handling system. The team identified hidden issues affecting network reliability.
The detailed assessment revealed several critical issues:
To support the customer, the HMS Networks team delivered a comprehensive 175-page report outlining test results, prioritized action items, and specific recommendations for network improvement.
The customer benefits from an improved network layout with segmentation and 24/7 monitoring through Anybus ComBricks diagnostic modules, ensuring continuous insight into system health and minimizing the risk of future downtime.
After implementing the recommended corrective actions, the airport’s luggage handling network now operates in a significantly more stable and reliable condition.
With continuous monitoring through Anybus ComBricks, the customer now has real-time visibility into network performance — preventing costly disruptions and ensuring smooth baggage handling operations.
Learn More About Anybus Diagnostics - ComBricks
Company: Airport
Location: Northern Europe
Solution: Anybus Diagnostics
Industries: Transportation & Logistics
Stay up to date on the latest topics and gain industry insights from HMS' experts through our white papers, providing valuable knowledge and analysis.
Our products solve everyday industrial communication problems. Discover how our customers have improved their business with HMS case studies.
HMS communication solutions help thousands of companies solve specific communication problems in many different industries and applications.
