We are looking for a curious, techy easy going candidate to become one of our new Technical Support Engineer to join our current team in Igualada.
Your role will be a key factor in the development of our relationship with our customers, their first contact point for after-sales consultancy and a connection between them and our technical team.
Essential Job Functions
As a Technical Support Engineer, you will be:
Ensuring customers get post-sales support to take full advantage of Intesis products
Helping customers through our ticketing tool
Registering and maintaining relevant data in the ticketing tool
Reporting relevant improvements, complaints and bugs to your team lead
Maintaining the support tools (ticketing tool, simulators, product testing environment…)
Minimum Requirements Minimum of 2 years of experience in a similar position. Great communication and interpersonal skills, positive attitude and strong work ethic. Resourceful in solving problems. Customer oriented. Electronic engineer or equivalent engineering qualification. Proficient English Level (technical writing and speaking) with the availability to communicate clearly. Knowledge of Building Automation Protocols (Modbus, KNX, BACnet…).
Additional skills to be considered Knowledge of Air Conditioners Technologies Knowledge of IOT protocols Other languages
Why us?
We believe that work should be challenging, rewarding, and fun. A GREAT PLACE TO WORK Our employee satisfaction surveys indicate that people enjoy working here at HMS and especially appreciate the informal and relaxed atmosphere. Since we work with cutting-edge technology, it is crucial that we constantly develop our skills and knowledge.
As an HMS employee, you will be able to develop your technical skills in an international and relaxed environment.
ATMOSPHERE AND VALUES We like to say that we put our “Heart, Mind and Soul” into what we do. That makes for a pretty good abbreviation too.
WHAT WE OFFER YOU
Work in a "Great Place to Work" certified company, with a passionate team making a real impact in the smart building industry.
Indefinite contract.
Flexible work arrangements (hybrid set up and flexible working schedule).
A lot of fun: work in a fast-paced, open-minded and friendly environment.
Enjoy the benefits of working with one of the pioneering companies in the field of Solutions for Air Conditioning integration that offer highly reliable products (gateways) developed jointly with the most relevant AC manufacturers.
HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
