Kadant PAAL Boosts Global Service Efficiency with Ewon Cosy+

Kadant PAAL’s balers operate worldwide, often in demanding recycling environments where uptime is critical. Fast, reliable support is critical to keep operations running smoothly. To meet this expectation, Kadant PAAL turned to Ewon Cosy+ to modernize and streamline remote service. 

The Challenge 

With more than 31,000 machines scattered worldwide and a limited service team, Kadant PAAL faced a growing service challenge: How could they support customers quickly without sending engineers on costly, time-consuming on-site visits? 

When a machine issue occurred, customers often had to wait for a technician to travel to their location — creating unnecessary downtime, added service expenses, and delays even for straightforward fixes. 

Kadant PAAL needed a reliable way to deliver expert assistance remotely while keeping service costs under control. 

The Solution 

To address this need, Kadant PAAL integrated Ewon Cosy+. The solution enables their service team to establish a secure VPN connection to any machine and view the HMI in real time— as if they were standing in front of the baler. 

This direct access lets the team analyze alarms, check parameters, guide operators, and pinpoint root causes without ever leaving the office. Built-in cybersecurity features of the Ewon Cosy+ ensure all remote access remains safe and fully controlled. 

Additionally, the Talk2m cloud service allows Kadant PAAL to manage all connectivity in a single place. Its scalability enables more devices and users to be added as operations grow, backed by ISO 27001-certified security and machine-LAN segregation. 

The Result 

With Ewon Cosy+, service responsiveness has improved dramatically. Michael Ellerhof, Electrical Engineer at Kadant PAAL, explains: “We can now respond to customer issues within minutes instead of days, offering a level of availability that was previously impossible.” 

In many cases, the service engineer can simply guide the customer by phone, allowing issues to be resolved immediately—no technician visit required. This remote-connectivity capability is within easy reach of any machine manufacturer and does not require any specialist IT skills. 

The impact has been significant: 

More About Kadant PAAL 

Founded in 1854, Kadant PAAL is a European leader in the manufacture of high-performance balers for the recycling and waste-processing industry. Their machines compact materials such as paper, cardboard, PET, foils, and other recyclables. 

With decades of expertise, Kadant PAAL continues to innovate with technologies that enhance machine performance, serviceability, and long-term value for customers worldwide.