Technical Support & Solutions Engineer (f/m/d)

HMS stands for “hardware meets software”. Our solutions connect millions of industrial devices around the world - in automation systems and in innovative IIoT applications. The HMS family is growing steadily to more than 1200 employees in over 18 countries worldwide. With our solutions, we make the complicated simple! We let machines speak, create real value from data and ensure greater sustainability for our customers. "Heart. Mind. Soul." describes our corporate culture and is characterized by Swedish pragmatism.

PEAK-System Technik GmbH is part of the listed Swedish HMS Networks Group and is responsible for the new and further development of all products related to the PEAK brand. 


Our technical support team assists our customers - mostly developers from the automotive and industrial sectors - on an equal footing. We work together to optimally integrate our hardware and software components into products, systems and plants and to analyze and solve problems.

To support our support team at the Darmstadt site, we are looking for a

Technical Support & Solutions Engineer (f/m/d)

Your Tasks

• You are the technical contact person for our international customers - from the initial inquiry to the in-depth technical solution.
• You work closely with Sales and Development and bring technical expertise to customer projects - your contribution has a direct impact on our company's success.
• You will analyze complex technical issues and support our customers in 1st and 2nd level support - especially with the integration of our hardware and software solutions.
• You will help with the driver installation and use of our CAN and LIN interfaces under Windows and Linux.
• You support customers with the implementation of our software APIs - with technical depth and solution expertise.
• You provide in-depth application support for our CAN analysis tools such as the PCAN-Explorer.

Your Qualifications

• A technical degree (e.g. electrical engineering, computer science) or a comparable qualification.
• Several years of professional experience in a technical environment - ideally with customer contact.
• Good knowledge of Python - ideally also in C, C++ or C#.
• Experience with Linux and shell scripting.
• Enjoy technology, solution-oriented thinking and a desire to support customers professionally.
• Very good knowledge of German and English.

HMS as your employer

• Growth and security: You can expect a modern company that has grown profitably by an average of 20% annually over the last 20 years and continues to grow. We offer you a long-term secure job and a permanent employment contract in the future market of industrial communication and industry 4.0
• Together at eye level: Our corporate culture is shaped by our Swedish parent company, we maintain an open atmosphere, cooperative partnership and flat hierarchies. We value new ideas and make decisions together and quickly as a team.
• Heart-Mind-Soul: With joy and passion, a sense of purpose in our work and innovative ideas, we lay the foundation for long-term and sustainable success - for us and our customers.
• Work-life balance: You get the opportunity for flexible working hours, home office, sports and fitness programs and preventive medical check-ups with us.
• Development perspectives: Due to our growth, we offer you the opportunity to develop personally and professionally in our international environment (talent pool, management trainee program, specialist career path, further training).
• Sustainability: For us, "Climate/CO2 net positive 2025" is not just a slogan; behind it are real measures to make our customers and ourselves more sustainable. 
• Numerous other benefits: discounted e-charging for car and bike, job bike leasing, fitness offers, company and team events, employee share program, free fruit and drinks,  ergonomic & air-conditioned workplaces, parking spaces, working life account, 24/7 accident insurance and much more.