APPLICABLE PRODUCTS
- Universal IR Air Conditioner to AC Cloud Control (Wi-Fi) Interface (INWFIUNI001I000).
SYMPTOM
When the Autolearn function fails:
- The Intesis gateway will show a steady red light.
This article describes what to do when the "Automatic IR detection (Autolearn)" function fails.
When the Autolearn function fails:
Note that sometimes the Autolearn function recognizes the remote controller, but some of the functionalities may not work correctly.
PLEASE NOTE: Check the Web User manual or App User manual to know which functionalities are actually supported by the Intesis Gateway.
Some remote controllers are not compatible or need to be manually settled, so you should open a support ticket through HMS portal attaching the following information:
You will receive instructions on how to manually set it up. After that, if needed, you will receive instructions to send the remote control to Intesis.
For more information on this function, please refer to section Autolearning of the Device Configuration manual.