Q: I can dial into the 5MS-MDM; however, I can’t communicate with any of the devices connected to it.
A: Verify that you have entered the IP address of the 5MS-MDM switch into the “Default Gateway” field of the device(s) you are trying to communicate with. For example, if the IP address of the 5MS-MDM switch is 192.168.1.54, then the default gateway of the devices connected to the 5MS-MDM switch must be 192.168.1.54 as well.
Q: When dialing from my computer, I am getting error code 678, etc.
A: These are actually Microsoft error codes. Make sure you have disabled firewalls on your PC and that they are allowing PPP connections on the remote site.
Q: I am calling the 5MS-MDM switch and it rings, but never answers.
A: Make certain you have followed the instructions for the Dial-In scenario from appendix F of the Software User Manual.
Q: My switch will not power up.
A: Please refer to the “Switch will not start up” guide.
Q: I cannot detect any ring switch(s) on my network using the Ethernet Switch Tools utility.
A: Check the following:
Q: The Ring LED on my ring switch is flashing. Why is this?
A: Check the following:
Q: My ring switch will not power up.
A: Please refer to the Sixnet Power-Up Guide.
Q: My Ring switch is still not working. How can I get it repaired?
A: Please email a detailed description of the model type, date code and/or serial number, and a detailed description of the problem to [email protected]
Q: Which managed switches support IGMP?
A: All Sixnet Managed switches fully support IGMP.
Q: What versions of IGMP do Sixnet switches support?
A: The ET, SL, SLX, EK and EF series all support IGMP V1 and V2. The EL Series supports IGMP V1, V2 and V3.
Q: Do Sixnet switches support IGMP Snooping?
A: Yes, all Sixnet switches support both active and passive IGMP Snooping. Active snooping actively controls the flow of multicast data; passive snooping only listens to the IGMP messages on the network.
Q: What are the differences between the multicast suppression modes in the ET, SL(X), EK/EF series?
A: The multicast suppression modes suppress packets as follows:
Q: Which managed switches support Message Rate Limiting?
A: All Sixnet switches support Message Rate Limiting.
Q: What exactly does Message Rate Limiting do?
A: Message rate limiting restricts the amount of Broadcast and Multicast traffic that passes through the switch. It has no effect on other types of communication, such as unicast.
Q: Is message rate limiting adjustable?
A: On all ET, SL, SLX, EK and EF switches, rate limiting is not adjustable; it can only be enabled and disabled on a per-port basis. The rate limits are fixed based on message type and priority. The rates are as follows:
Background | 10% of link capacity |
Normal | 20% of link capacity |
Expedited | 40% of link capacity |
Urgent | 80% of link capacity |
The EL series supports fully adjustable rate limiting on both ingress and egress. This can be done on a per-port basis.
Q: Which managed switches support RSTP?
A: All Sixnet managed switches fully support RSTP. By default, all EL series switches will have RSTP enabled. All SLX series switches with firmware 5.0 or newer will also have RSTP enabled by default.
Q: How many switches can I connect in an RSTP network?
A: You can have a maximum of 40 hops in an RSTP network. Hops are the number of connections between the two farthest points on the network. In most practical networks, this means you cannot have more that 40 switches between any two points.
Q: Can RTR and RSTP be enabled on the same switch?
A: Yes, however, a particular port may only be used for one protocol or the other. For example, if a port is part of a Real-Time-Ring, that port cannot also participate in a spanning tree.
Q: I see no link activity on the fiber transceiver(s).
A: Please see Section 4 above.
Q: Can I connect a device with an SC or ST connector on one end to a device that has an LC connector on the other end?
A: Yes, many vendors sell fiber optic cables with different connector types on each end.
Q: Do we sell fiber optic cable, or do we recommend a specific vendor?
A: No, Sixnet does not sell fiber optic cable nor do we recommend a specific vendor.
Q: I have tried all the steps in Section 4, but they still have only intermittent or no communications on the link. Is there anything else I can do?
A: Please send a complete description of the problem, model number, and the date code/serial number of the unit to [email protected] to be issued an RMA number for the evaluation and repair of the unit.