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Which information is important for processing a CANopen Master API support request?

14 May 2025

This article outlines the key information required to process a CANopen Master API support request, including API and VCI versions, hardware details, and log file generation steps.

APPLICABLE PRODUCTS

CANopen Master API, CAN-IB100/PCIe, CAN-IB200/PCIe, CAN-IB300/PCI, CAN-IB400/PCI, CAN-IB520/PCIe mini, CAN-IB600/PCIe, USB-to-CAN V2, USB-to-CAN FD, CAN@net NT

QUESTION

Which information is important for processing a CANopen Master API support request?

 

ANSWER

Please tell us the following:

  1. Which version of the CANopen Master API is used?
    (see „Start | Control panel | Software | Ixxat CANopen Master API version“ or the version number of the XatCOP60.dll, XatCOP50.dll, cop40un6.dll, cop22un6.dll, cop21un6.dllfrom the Windows System32 directory)

  2. Is it possible to reproduce the problem with the programming example from the CANopen Master API installation directory?

  3. Please use the debug version of the XatCop60.dll, XatCop50.dll, cop40un6.dll from the CANopen Master API installation directory
    (e.g.: C: | Programs | Ixxat | CANopen Master API 6 | bin | debug | log | XatCOP60.dll) and send us the created protocol file XatCOP60.log.
    Please note:
    There is also a copy of XatCOP60.dll (release build) in the Windows „system32“ folder which might be used by the application. Please rename this instance for creation of the log file.

  4. Which VCI version is installed?
    (see „Start | Control panel | Software | Ixxat VCI version“ or the version number of the vcinpl.dll or vci11un6.dll from the Windows System32 directory)

  5. Which CAN interface board is used?
    (Please send us a screenshot of the device manager.)

  6.  Does the CAN interface board run correctly with the canAnalyser V3 mini installed with the VCI V4?

  7. Which operating system is used?