So that HMS Support can answer your request as efficiently as possible, we ask you to submit some basic information with the ticket. Please add the following information to the ticket.
- Product Key-ID
The Product Key-ID will be issued to you with a corresponding license certificate. It is the ID with which you activate your i4SCADA license.
or
- License Key-ID
The License Key ID is available after activating the Product Key-ID. You can determine the License Key-ID via the following link on the i4SCADA server. http://localhost:1047 > Sentinel Keys
It is possible that there are several license keys. Enter all keys.
- SLA Expiration
Is there a valid maintenance contract?
You can determine the valid SLA via the following link on the i4SCADA server. http://localhost:1047 > Sentinel Keys > click on button "Features" so see the SLA expiraion date for "Feature 12 SLA". Check this for all available license keys.
i4SCADA version:
- i4SCADA Server version
The i4SCADA server version can be determined by starting the i4SCADA application “Server Manager”. The “Version” column shows the corresponding i4SCADA Server version.
Problem description:
Please describe the problem as precisely as possible and add screenshots or corresponding log files.
Some possibilities:
- When did the issue occurs for the first time? (time and date)
- How often does it happen?
- Is it reproducible?
Please provide additional information if available. E.g.
- Amount of configured tags
- Amount of configured alarms
- Amount of configured PLC connections
- How many workstation clients?
- What kind of connection is used (OPC-DA, OPC-UA, Modbus, Simatic etc.)
- Is it a split architecture? Meaning i4SCADA Server and IIS and SQL Server are running on different machines.
- Use i4ActivityAnalyzer application to create a log file output.