Assigning Priorities
In the example to the right, the graph displays how many types of each failure has been recorded across all customers using the same model automated bottle filler. Each of the faults may take a significant amount of effort to resolve. In some cases, it will be impossible to reproduce the failure. In others, the time between failures may be so long it is difficult to resolve the issue in a reasonable amount of time. As a result, if the cost of performing failure analysis exceeds the value generated by identifying the root cause, that specific quality issue may never be addressed despite the fact failures have a clear impact on the perceived value of the product.
Key information FA engineers wish they had: