Technical Services Engineer IT/IoT

At HMS Industrial Networks, we value the tremendous contributions of our employees and we recognize it is our people that make HMS successful. We work hard to maintain our vibrant, innovative, and welcoming culture, and we strive to support our staff as they grow and develop both personally and professionally.

HMS Industrial Networks is an innovative, and leading independent supplier for industrial communications and the Industrial Internet of Things (IIoT). Headquartered in Halmstad, Sweden, HMS has offices in 16 countries with distributors in more than 50. Employing over 500 people worldwide, HMS reported sales of USD $157M in 2019 and is a publicly traded company on the NASDAQ OMX Nordic Exchange in Stockholm, Sweden.

We grow fast and have unique, industry-leading products, so those that thrive at HMS tend to be intrinsically self-motivated, energized by change, strong team players, adaptable and hungry. We will give you the resources to excel and the freedom to control your destiny and then we will get out of the way.

HMS is currently seeking a full time Technical Services Engineer to join a high performing international team. The Technical Services Engineer role will include two primary responsibilities.  The first being IT support. In this role the individual will support the IT tasks associated with a team of ~50 people in North America. This individual will be supported by the HMS Networks global IT team in Sweden.

The second responsibility will be to provide solution support for Industrial IoT systems. In this role the individual has the opportunity to learn about industrial IoT focused products from a leading company in the field. The engineer will have the opportunity to implement, test, and help develop various IoT communications projects. 

The Technical Services Engineer will join the Technical Services team and report directly to the Technical Services Manager.  The candidate may reside in either the Chicago, IL or Manchester, NH HMS office. This position requires less than 10% travel. 

• End-user support on clients, phones, local software and user account management
• Server, system, and network maintenance through entire lifecycle, both hardware, and software.
• Working on local and global projects
• Work in the IT Service Desk systems with requests and incident tickets
• Function as the local resource for Global IT
• Learn about HMS IoT products and solutions and maintain strong technical knowledge
• Work on assigned projects and self-manage tasks while being responsible for communicating status to the Technical Services Manager
• Work with various HMS teams on custom development projects for the organization and its clients
• Performs other duties as assigned

Knowledge and Skills:
The candidate must have an interest in IT and Technology, be service-minded, and a problem solver. Must be able to work well in and outside of groups and be good at prioritizing.

Windows Clients
-Experience with Windows client OS and application deployment tools.
-Experience in problem solving windows clients
-Experience with PC accessories such as monitors, printers, and other devices.
-Experience working with O365, web portal, and PowerShell.
 
Phone/Tablets
-Experience with setting up, migrating and problem solve IOS and Android devices.
 
Windows Servers
-Experience managing Windows servers and systems such as File Servers, Application Servers and Web Servers.
-Basic understanding in Windows Infrastructure services, Active Directory, DNS, DHCP, Radius, Certificate Authorities.
-Basic understanding in backup/restore procedures.
 
Networking/Infrastructure
-Basic understanding of networking. Switching and Routing, VPN, cabling, Wireless systems, and VOIP.
-Basic understanding with virtualization, VMware vSphere and VMware Workstation.
 
Local Vendors
-Experience managing local vendors. ISP, Telco, IT Hardware vendors.
 
Other
Experience or interest in cloud services, Azure/AWS preferred
Basic knowledge of IT security principles preferred
Scripting/Automation knowledge preferred
ITIL knowledge preferred
 
Education and Experience
• Bachelor’s degree in a technical or scientific field, preferred computer science or engineering. 
• Minimum 2+ years’ experience in a Corporate IT environment working on IT Projects and Solutions

HMS offers a competitive salary and benefits package for this position, including medical, dental, vision, life, and long- and short-term disability insurances as well as a wellness plan, FSA and HSA Savings Plans, an HMS share savings program and a 401k plan. Company PC, all job- related equipment, and expense account is included.

Only applicants legally authorized to work permanently in the United States without sponsorship will be considered for this position.

For more information or to submit your resume please contact:


Celia Vega
HR Manager
HMS Industrial Networks Inc.
Chicago, IL 60601

Email:  us-jobs@hms-networks.com