Case Studies

Discover how our customers have improved their business with HMS - the leading supplier of solutions for industrial communication and IIoT.

Our customers speak best for us. Discover their stories, and how HMS helps them improve and expand.

Anybus Case Study

1080 Motion: Wireless solution used for athlete testing

Wireless Bridge enables data from 1080 Motion’s neuromuscular testing machines to be transferred wirelessly to a computer for immediate display.
Ewon Case Study

Give Your Transformer An Extra Life

At the core of Tamini Trasformatori's system developed by W2W solutions lies the Ewon Flexy using MQTT technology for preventive maintenance.
Anybus Case Study

JSI: Always connected, always sharp

JSI has built an automated slitting machine with robotic blade changers. HMS technology gets the machine connected —in several different ways.
Ixxat Case Study

Power up with Ixxat

Ixxat CAN technology enables Super B in the Netherlands to get even more power out of their state-of-the art lithium ion batteries
Ewon Case Study

Thiele Technologies use Ewon for global remote support

Thiele Technologies use Ewon products to download revision system upgrades without the need for an on-site visit to their customer facilities.

Ewon Case Studies


eWON remote access solution for Proseal tray sealing machines minimises delays and downtime

By installing eWON VPN routers and using the Talk2M Internet-based remote access system, food packaging company Proseal UK is now able to securely access, diagnose and quickly resolve issues on its tray sealing machines located anywhere in the world, via secure Broadband connections.

With eWON routers and Talk2M, we now have the ability to fix any machine problem quickly over a secure Internet connection, wherever that machine is located.
Paul Watkin, Systems Development Manager at Proseal UK
Proseal UK

Offering customers a complete packaging solution, Proseal UK based in Adlington, Cheshire, manufactures an extensive range of manual, semi-automatic and fully automatic tray sealing machines, with throughputs from 6 to 180 packs per minute. These machines are designed to package many different types of food, from joints of beef and ready meals, to strawberries and sandwiches..

Paul Watkin, Systems Development Manager at Proseal UK comments: “Our customers are packaging foods in high speed production environments and so require high machine reliability and availability. Downtime has to be minimised to avoid expensive disruption to production packing. They will lose money if a packaging line goes down; so any issues need to be resolved quickly. Furthermore, our machines can be installed anywhere across the world – from Europe, USA and South America, to South Africa or the Far East.”

 “Our core values as a business are therefore quality, service, precision and rapid response. We provide our customers with 24/7, 365 days per year breakdown assistance on our tray sealing machines, wherever that machine is located in the world,” he adds.

Remote access connectivity

Prior to installing eWON routers on its machines, if a machine problem couldn’t be solved over the telephone or email, Proseal would have to fly one of its service engineers out to the customer’s factory to solve the problem, which was costly and time consuming, particularly if the machine was installed in Chile or Australia.

“These problems were often minor issues such as a machine operator setting up a machine parameter incorrectly, or a machine component failure, which needed replacing quickly. However, even such minor problems could still delay a production process and cost the customer valuable time and money. We therefore decided to search for a remote access and diagnostics solution for our tray sealing machines,” explains Watkin.

After much research, Proseal UK came across eWON’s Remote Access solution, via a recommendation from a UK-based automation supplier. “MAC Solutions visited our Adlington site to demonstrate the solution to us. We immediately liked what we saw and felt this was the simplest, most cost effective solution available on the market.”

“In order to test and fully understand the eWON router and Talk2M cloud-based connectivity service, we trialled the system on a customer’s tray sealing machine located in Inverness, Scotland. Everything worked very well and we could immediately see the benefits of the solution. With Talk2M, as well as reducing our service engineer call-outs, it’s as if the engineer is physically standing next to the customer’s machine accessing the HMI display or PLC, with a laptop,” states Watkin.

eWON’s Talk2M (Talk to Machines) is an Internet-based remote access support and diagnostics service. The software offers a professional platform with all the security, reliability and traceability required by industrial applications. Talk2M is a unique, secure and free service that, together with an eWON router, enables OEMs, machine builders and systems integrators to provide remote maintenance, support and diagnostics for machines in remote locations. Talk2M can be accessed anywhere in the world, using secure Broadband and other secure wireless connections.

Since 2010, Proseal UK has installed eWON industrial-grade routers on 80-90% of its tray sealing machines. “With eWON routers and Talk2M, we now have the ability to fix any machine problem quickly over a secure Internet connection, wherever that machine is located. Our engineers can log in remotely from our site in Adlington, Cheshire and diagnose a machine fault within minutes. If a machine component fails, our engineers can remotely diagnose the problem and advise the machine operator accordingly. It doesn’t matter whether the customer’s machine is in Inverness or Chile, remote access and diagnostics are just as quick and easy. And, if we have a technical question, the team at MAC Solutions have always provided us with the necessary technical support to get the customer issue solved quickly,” says Watkin.

“We are also starting to look at using eWON Remote Data solution, which will enable us to provide our customers with valuable operational data, to help the customer make better, more informed decisions about their machines and packaging processes. Offering this type of service has already helped us to sell more machines,” concludes Watkin.




Anybus Case Studies

Ixxat Case Studies

  • Schaeffler_CANblueII

    Ixxat CANblue II make drive tests (more) tangible

    Ixxat CANblue II connects ECU of test vehicles via Bluetooth with tablet PCs and makes driving tests more „tangible“ by displaying vehicle data.
    Schaeffler Engineering China
  • ETAS

    Car simulator driven by IXXAT

    ETAS uses IXXAT PC interface boards to enable communication between their LABCAR HiL test system and different Electronic Control Units (ECUs).
    ETAS GmbH
  • Sarissa-INpact

    Connect two worlds with the IXXAT INpact

    Sarissa GmbH offers advanced assistance systems for position measurement and worker guidance right down to the last millimeter. The systems enable error-free production and are used in manufacturing, picking and assembly in the automotive, aerospace and general industry sectors.
    Sarissa Assistance Systems rely on IXXAT INpact to connect their local positioning system to customer‘s own worker guidance systems.

    Sarissa GmbH
  • excavating machine simulator

    USB-to-CAN compact – enabling data exchange within excavating machine simulator

    At Halmstad University in Sweden, work has been proceeding to develop a state-of-the-art simulator for an excavating machine. The prototype uses Virtual Reality to simulate the environment in an excavator. The VR goggles display what the operator would see in an actual excavator and the driver's seat also moves according to what the operator does – making the experience very real.

    Halmstad University in Sweden






More Ixxat Case Studies



Intesis Case Studies

Discover stories from our customers and how Intesis gateways make integration easy.

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