Warranty claims and repair

HMS Warranty Claims/Repair

Do you need to send a product back to HMS for warranty claim or repair? This section describes the procedures to return products to HMS that are either faulty, or does not meet the specified quality level.

 If you need to make a return for commercial reasons or for an ordering error then please : click here!

 Please read the HMS return policy before completing this form!

 Winter vacation information – December 22 – January 6 2009
HMS will have a limited manufacturing capability during the winter vacation from December 22nd  to January 6th  and will during that time have limited resources to handle warranty claims.

If you have an urgent need for claim service during the vacation time, please register your matter below and state “URGENT” in the fault description field at the bottom of this form.

Thank you for your assistance.

Please select one of the following alternatives :

A I assume that my returned devices are still under warranty.
Please make a free repair and re-send the modules to me.
B I assume my returned devices are out of warranty. If this is correct, then please contact me with an estimation of the repair cost.
C I would like to update the returned products to HMS' latest firmware revision. Please contact me with an estimation of upgrade cost.

Additional request :

I request a CAR, "Corrective Action Report" from HMS, regarding the failure to be enclosed when the modules are repaired and returned.
This "CAR" will add a substantial delay to the process of your return request!

Fields marked with * must be filled in

* Name:

* Company:

* Shipment Address:

* Town/City:

* Zip/Post Code:

* State (USA Only):

* Country:

* Telephone:

* Email:

* Your Reference No:

* No of Returning Devices: (Indicate TOTAL return quantity)

* No of Returning Devices that have been installed in the field

* Returning Anybus Product Type/s:

HMS Part No/s:

* Product Serial Number/s:

* If the problem is functional: Please try and include the following:

 How was the fault confirmed?
 How does the fault appear?
 Under which circumstances does the  fault appear?
 How is the environment around the installation?
 How was the faulty product isolated?

* If the problem is visible: Please try and include the following:

 Position, which component, affect of the visible malfunction

The more detailed fault information you can provide to HMS in the box below, will significantly speed up the processing of your warranty claim!

I hereby indicate that I understand the HMS return policy regarding products returned to HMS that are both "Under and Out of " Guarentee!

Product returns are to be shipped to HMS at the following address:

HMS Industrial Networks AB
Product Returns
Stationsgatan 37
30245, Halmstad
Sweden